The Terms and Conditions displayed below are a very important part of the booking procedure. Here you will find everything you need to know about our tour policies.
Prices for tours in Rio are valid for tours, starting january 1st 2014 until December 31st 2014. Rates are quoted in BRAZILIAN REAL inclusive of taxes and are correct at time of publication. Prices may be subject to change at the discretion of Rio Adventures. We have a 7% surcharge if customers request full payment via Paypal. We normally ask for down payments between 20% and 50% the tour price.
Customers must contact us firstly via contact page. To request availability for a tour simply fill out the form with your name and e-mail address. On the comment box, give us basic information like the tour you wish to book, the date and the number of participants. After you receive our confirmation, we will tell you to fill out the booking for, read the terms and conditions, agree with it and then send it out to us. Do not miss any required information, otherwise the booking form will not go through. We will send you a paypal invoice for the deposit. After payment is registered, booking procedure is complete.
In case the customer needs to change the pick up address, no extra fees will be applied. In case of tour date changes, see the tour date changes policy below.
Seat availability is guaranteed upon payment of deposit. A 20% to 50% deposit (according to the tour and # of people) is required at the time of booking, through Paypal or Bank Wire. Through Paypal, we sen an invoice that contains detailed info about the tour, including tour price, amount requested as deposit and remainder, to be paid on tour date, in cash to our guide in charge.
Customers must have an account with Paypal in order to make the payment. Paypal is a secured payment system used in more than 180 countries.
Soon after the transaction is made, you will receive an email with your receipt from Paypal. We do not send receipts nor e-mail confirmations of payment, as it is done by Paypal. The remainder will be paid in cash to our guide in charge.
Customers may choose to pay in full through Paypal , but in this case, a 7% surcharge will be applied.
Payments though Paypal have to be made with the use of a credit , debit card or e-checks. In case of payments with e-checks, please note that this type of payment takes at least 5 days to clear, so if your tour is scheduled for any of the next 4 days, customers will have to use a credit card instead . If you are planning to book a tour in Rio for at least a week from now, then an e-check payment can be made.
Customers should note that adventure travel in Rio involves a higher than normal risk and a liability release will be available for reading, and will have to be agreed with, when filling out the booking form, otherwise one will not be able to complete the booking form and therefore, will not be able to participate in any of our tours.
Rio Adventures also assumes no responsibility for any act of negligence or omission whatsoever, by any company whose services are used as part of packages provided.
Rio Adventures will make every effort to safeguard its customers and their personal property , but cannot be held responsible for personal injury , damage or loss due to events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program.
Cancellation made by Rio Adventures
Rio de Janeiro has a very heavy and unpredictable traffic condition as well as sudden weather changes and because of that, Rio Adventures reserves the right to alter the route or itinerary of any of its sightseeing tours and arrange alternative routes to those advertised if necessary. The main tourist spots of the sightseeing tours will be preserved, but the route we use to access these spots may be changed according to our needs.
No refunds will be given in these circumstances or in the event of any delay, either during pick up or drop off time, including events of severe weather conditions , traffic jams or mechanical failure.
Most tours including sightseeing trips in Rio and adventure tours in Rio will happen with rain, so only our staff is entitled to cancel a tour due to that matter. Rio is a tropical city, hot and humid, so sudden rain is very common, especially in the forests.
If a decision needs to be made, in terms of changing the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, traffic jams, heavy rain, thunder storms or anything else that cannot be foreseen at this time, it will all be left to the discretion of the tour guide in charge.
If a sightseeing or an adventure tour needs to be cancelled during the process, due to weather issues, we will then take customers back to their address in Rio. In this particular case, we will retain 20% of total tour price, to cover our expenses with transportation. If the same thing happens during an adventure tour instead, we must collect a transportation fee only, which is R$ 30,00 per person.
If the tour needs to be cancelled by Rio Adventures right before it starts, for any possible reason, a full refund will be given to customers through Paypal or in cash (if deposit was made in cash). The group may also choose another alternative date for the tour. In this case, the deposit previously paid will be held, and the remaining balance will be paid in cash on the date the tour is rescheduled for.
When it comes to hang gliding and paragliding, sudden changes on the wind condition may happen. In case the wind conditions become poor when the customer is already at the ramp, the pilot has to wait for 60 minutes, until the wind improves. If the customer decides to cancel the attempt of flying before 60 minutes, we have the right to charge for the flight. After 60 minutes the pilot can abort the flight and customer will not be obligated to pay for the flight. A refund will be issued via Paypal for the deposit paid previously. If customer hires transportation, the service has to be paid for, even if flights do not happen. We understand that transportation is an optional service and it has nothing to do with the flight issues that may happen.
Cancellation made by customers
Rio Adventures offers full and partial refunds according to the date the customer requests it (please check the REFUND POLICY below). Tours operate rain or shine (other weather permitting). Customers cannot cancel a tour based on their own assumption that the weather represents a risk and still expect a refund . Also, for sightseeing tours, we cannot guarantee visibility, especially in places like Corcovado and Sugar loaf. If customers cancel a tour based on that, we reserve the right to retain the deposit paid previously.
Tour canceled by customer over 30 days before its schedule : full refund of what was paid as deposit
Tour canceled by customer between 30 and 15 days before its schedule : 50% refund of what was paid as deposit
Tour canceled by customer between 14 and 7 days before its schedule: 25% refund of what was paid as deposit
Tour canceled by customer between 6 days and tour day : No refund
BOOKING CHANGES POLICY
In case the customer needs to change the pickup address or increase the number of participants, no fee will be applied. If a discount was given to a group, based on the number of people, in case the number decreases, In case of tour date changes, we charge a fee of 25% the tour price to reschedule it. To avoid that fee, please request the date change at least 7 days before original schedule.
CHILD POLICY*/AGE RESTRICTIONS
Minimum ages change , according to the sightseeing tour or adventure tour you choose. Check below.
Minimum ages required for tours:
Hang gliding in Rio, paragliding in Rio, parachuting in Rio: 18 years or older
Paintball in Rio, Mountaineering in Rio, Climbing in Rio, Go kart in Rio, Kayaking in Rio: 14 years or older
Hiking in Rio, Rafting in Rio, Ducking in Rio ,and SUP (Stand Up Paddling in Rio): 12 years or older
Surfing in Rio and Tree Canopy Tour in Rio: 8 years or older
Sightseeing tours in Rio: No age restriction
Children under 18 years of age are not permitted to travel unless accompanied by an adult.
Children between 7-11 years get a 50% discount on sightseeing tours only. Children up to 6 years of age, do not pay for sightseeing tours, as long as they do not occupy seats, and sit on parents lap. There are no discounts for adventure tours, except for hiking trips.
Children 12 years or older pay full adult fare in any activity that they may be eligible to participate.
We reserve the right to have at least two adults paying the full price , in order to issue discounts and free passes for children
Tickets to attractions are not included. Discount policy regarding children may vary from one tour spot to another. We have no responsibility over the amount of discount given to children by the administration of places such as Corcovado, Sugar Loaf, as well as museums and any other odd tour spot.
Any minimum group of 2 people or more, who request a combo tour, a combo adventure in Rio or a customized combo tour in Rio will get at least a 10% discount on regular tour price. A combo is a mixing of one sightseeing tour and one adventure tour or 2 adventure tours or 2 sightseeing tours or sometimes 3 activities combined.
Discounts can be applied to a group of 03 or more people. According to the group size, discounts can be higher or lower. Unlike other adventure tour operators in Rio, during high season or special events in Rio ( except for hang gliding and paragliding), we normally do not increase our prices, therefore, we may not offer discounts to groups.
Examples of Group Discounts:
Any group of friends or family, travelling together, with at least 3 people, who request a sightseeing tour or an adventure tour, can also get a discount, except for Helicopter tour , Hang Gliding, Paragliding and Parachuting. For these last 4 activities we may be able to offer free transportation from and to hotel.
Discount rates can vary from 5% to 15% off, according to the tour, number of people and season.
FITNESS and PARTICIPATION
Our adventure tours in Rio are active and most require a reasonable level of fitness. NOTE: Tours graded Moderate and Difficult are only suitable for very fit and active people who enjoy outdoor sports. They are not suitable for children. If you have any doubts about your capability of participating on a tour, please contact us by e-mail or phone and we will be happy to assist you. People with history of heart or lung diseases shall not participate in any adventure tour.
Rio Adventures may refuse to carry a person whose behavior is detrimental to the enjoyment of the group. By travelling with Rio Adventures, you agree to accept the authority of the guides and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the tour. If a guide requires a passenger to leave the vehicle, no refunds will be given and that passenger will be responsible for his/her own travel costs and arrangements from that point.
MINIMUM PASSENGER NUMBER
Most of our tours and adventure sports require a minimum number of 2 passengers to operate at a regular rate. Solo travelers can join an upcoming tour. Just check our upcoming activities page for future tours.
DAYS OF OPERATIONS
In your trip to Rio, please note that we operate tours 7 days a week, under request, year round, except on December 31st and January 1st . Some tours operated outside Rio may not work in certain holidays like Carnival, due to long traffic jams.
ABOUT COSTS WITH TICKETS TO ATTRACTIONS AND ELSE
Our prices do not include extra costs like the Ramp Usage Fee for Paragliding and Hang gliding , nor the tickets to attractions such as Sugar Loaf and Corcovado, unless there is an agreement on that between us and the group.
ABOUT TOUR CONFIRMATION AND SCHEDULES
Some sports we provide require confirmation , since they depend on weather and wind conditions. If you book hang gliding, paragliding or parachuting, you need to call the office at 8:00 am to check the conditions first. If wind is poor for example, we can either reschedule the passenger or issue a refund via paypal, in case the passenger is not available some other time. Travelers cannot show up at the hang gliding and paragliding club without checking the wind report with us first.
ABOUT PASSENGER CAPACITY
Each tour has a maximum passenger capacity. Please check that at the time of booking. Some activities are considered collective activities, when there is a guide or an instructor taking care of a group of people. Examples: a group of hikers with one guide, a a group of people in a rafting boat with one guide, or a group of people on a tree canopy course with one instructor. Some activities are called solo activities because it can only hold one person per guide, instructor or pilot. Examples: one person climbing with the Sugar Loaf with one instructor.
About hang gliding and paragliding
When it comes to hang gliding and paragliding, it is the same situation. When we have groups of 2 or more people to fly, we reserve the right to use 1 pilot for every 2 , 3 or even 4 passengers, according to the group size. Couples sometimes wish to fly together, one after the other with 2 different pilots. This situation can only happen IF we have pilots available for that. At the time of booking, customers need to understand that they may fly with 2 different pilots OR they may fly with the same pilot. In case they fly with the same pilot, one will have to wait for the pilot to return to the ramp. This process takes around 45 minutes. Same thing goes for larger groups of 6, 8 or 10 passengers.